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What do you think of when you hear the word liaison? You probably already know what being a liaison is about in the real world: it is simply connecting people to what they need.

Liaison is one of the three roles in the interpersonal managerial category, which is concerned with interactions between the manager and other people. The interpersonal roles cover a manager’s connections within organizational and social hierarchies, whether the relationships are up, down, or across relative statuses.

Business people want to buy, sell and cooperate with each other in successful enterprises; however, China is a complex society. Doing business in China is not all that easy as one may think. A few missteps in production or miscommunication can cause serious problems.

Managers act as liaisons when making contacts with people outside of their area of responsibility, both inside their organization and outside in the world at large. Being a liaison involves networking, but it is far more than just amassing the most friends on your profile. It is about linking people with resources —these resources could be other people, money, information, space, influence, or goods and equipment.

The liaison introduces contacts to possibilities and softens the way toward connecting them with resources, but it is left to the contact to follow through with implementation.

Some duties and responsibilities a liaison performs:

  • Identifies issues in engineering, configuration management, and manufacturing and utilizes resources for resolution.
  • Reviews engineering specifications and drawings. Confers across functional areas to provide and obtain technical information.
  • Tracks parts, drawings, documents, and change requests.
  • Provides regular status reports and monitors processes to identify and address irregularities/issues.
  • Attends production status meetings to provide engineering/manufacturing status and solicit areas of concern for follow-up.
  • Assists in and/or monitors the design and development process by coordinating between various engineering and manufacturing departments.
  • Coordinate with purchasing regarding acquisition of outside parts and any potential issues that arise with either purchasing or engineering.
  • Coordinates manufacturing service request activities by resolving priority schedule conflicts.
  • May conduct periodic program engineering/manufacturing planning meetings.
  • Maintains the strict confidentiality of sensitive information.
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the company.
  • Expected to maintain a productive and safe working environment in accordance with established operating procedures and practices.

Providing implementation, coordination and liaison services as your assistant in China,
maintaining and strengthening your China relationships, solving existing problems, this service
can help your on-going project with the Chinese factory or the potential business partner whom may need a support of better communications. Some Chinese liaison service companies provide contact with suppliers, companies, clients, and manufacturers.